FAQ
1. How long will it take to receive my order?
Each lingerie piece is handmade, carefully inspected, and packaged with the utmost care. Please allow 1–3 business days for processing. After shipment, delivery usually takes 5–10 business days, depending on your location.
2. Do you offer free shipping?
Yes, we offer free shipping on all orders as a thank-you to our cherished customers during this final collection sale.
3. Can I track my order?
Certainly. Once your order has been dispatched, you’ll receive a shipping confirmation email with tracking information, so you can follow your package every step of the way.
4. What is your return policy?
We want you to be fully satisfied with your purchase. If something isn’t quite right, you may return unworn lingerie in its original packaging within 30 days of receipt. For assistance, please contact us at info@madamenoelle.com or refer to our refund policy page.
5. Do you ship internationally?
Yes, we proudly offer free worldwide shipping, so customers across the globe can own a piece of Madame Noelle’s final collection.
6. How should I care for my lingerie?
To keep your handmade lingerie beautiful:
• Washing: Hand wash with mild detergent. Avoid machine washing and drying.
• Drying: Lay flat to dry, away from direct sunlight.
• Storage: Store flat or in the original box to preserve shape and delicacy.
If you have any care questions, we’re here to help.
7. Can I request a custom piece?
Due to Madame Noelle’s upcoming retirement and the exclusivity of this final collection, we are not accepting custom orders at this time. Each item is part of a limited edition and available only while supplies last.
8. What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, Amex), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
9. Can I cancel or change my order?
If you need to cancel or adjust your order, please email info@madamenoelle.com as soon as possible. If your order hasn’t been processed yet, we’ll do our best to accommodate your request. Unfortunately, once it has shipped, changes or cancellations are no longer possible.
10. How can I contact you?
We’re here for you. For any questions or support, reach out at info@madamenoelle.com—we’ll be happy to assist.
